Automating building-permit approvals for the Government of Telangana

The challenge

Building-permission approvals in Telangana ran through a manual, multi-department process. An applicant's file moved between authorities on paper, fee calculation was done by hand against dozens of parameters, and timelines varied from weeks to months with no guarantee attached to any of them.

Four separate authorities — DTCP, HMDA, UDA and GHMC — each held part of the approval, with their own officers, their own forms and their own queues. Nobody, including the applicant, had a single view of where a file actually sat.

What we built

TG-bPASS is a statewide platform that takes a building-permission application from citizen self-certification through to multi-authority sign-off in one workflow. Small-plot construction is self-certified outright; larger plots move through tiered instant approval based on plot size.

Fee calculation, previously manual, is computed automatically across more than 30 parameters. Officer verification is role-based, with every action written to an audit trail, and the platform carries a guaranteed 20-day turnaround: if the window lapses, the application is auto-approved.

• Self-certification for construction up to 75 sq. yards
• Tiered instant approval by plot size
• 20-day guaranteed turnaround, with auto-approval if exceeded
• Automated fee calculation across 30+ parameters
• One unified workflow across DTCP, HMDA, UDA and GHMC
• Role-based officer verification with a full audit trail
• 35+ officer roles modelled inside a single approval pipeline

The outcome

TG-bPASS has processed more than 4,85,365 applications and ₹6,710 Cr in revenue. A process once measured in months now carries a hard 20-day ceiling, and four authorities operate from one record rather than four.